Madia Johnson
Milwaukee,WI
Summary
Dynamic customer service professional with extensive experience at Walgreens, excelling in transaction processing and complaint resolution. Proven ability to enhance customer satisfaction and loyalty through effective communication and inventory management. Recognized for training team members and implementing strategies that improved operational efficiency and sales visibility.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Walgreens
Milwaukee, WI
09.2024 - 07.2025
- Assisted customers with inquiries and product selection, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Maintained inventory levels by restocking shelves and organizing merchandise effectively.
- Resolved customer complaints promptly, fostering trust and loyalty among clientele.
Package Handler
UPS
Oak Creek, WI
09.2024 - 10.2024
- Operated package scanning equipment to ensure accurate tracking and inventory management.
- Sorted and organized packages for efficient loading and dispatching processes.
- Maintained cleanliness and safety standards in the work area to promote a secure environment.
- Collaborated with team members to meet daily operational goals and improve workflow efficiency.
Package Handler
FedEx Ground
Cudahy, WI
05.2024 - 09.2024
- Operated package scanning equipment to ensure accurate tracking and inventory management.
- Sorted and organized packages for efficient loading and dispatching processes.
- Maintained cleanliness and safety standards in the work area to promote a secure environment.
- Collaborated with team members to meet daily operational goals and improve workflow efficiency.
Customer Service Driver
Lyft
Milwaukee, WI
08.2023 - 08.2024
- Navigated city streets efficiently to provide safe, on-time rides for passengers.
- Communicated effectively with passengers to ensure a positive experience and address concerns promptly.
- Managed ride requests using Lyft's driver app, optimizing routes for efficiency and customer satisfaction.
- Maintained vehicle cleanliness and safety standards to enhance passenger comfort and trust.
Delivery Driver
Uber
Milwaukee, WI
08.2023 - 08.2024
- Navigated designated routes efficiently to ensure timely deliveries.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Adapted quickly to changing traffic conditions and adjusted routes as needed.
Delivery Drive/Insider
Dominos Pizza Inc.
Milwaukee, WI
12.2022 - 07.2024
- Delivered pizzas efficiently to customers, ensuring timely service and satisfaction.
- Operated delivery vehicle safely while adhering to traffic laws and company policies.
- Managed cash transactions accurately during deliveries, maintaining accountability for payments received.
- Communicated effectively with customers to confirm orders and resolve any issues promptly.
Front End Associate
Walmart
Franklin, WI
12.2022 - 12.2022
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to optimize product presentation and accessibility.
- Operated cash register efficiently, processing transactions accurately while ensuring customer satisfaction.
- Collaborated with team members to restock shelves promptly, ensuring inventory levels met customer demand.
Shift Leader/Customer Service Associate
Walgreens
Milwaukee, WI
07.2012 - 12.2022
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored new team members on company policies and procedures.
- Monitored inventory levels, coordinated stock replenishment, and managed product placement.
- Implemented promotional displays to enhance product visibility and drive sales.
Education
High School Diploma - Computers And Workshop
Bradley Tech High School
Milwaukee, WI06.2010
Skills
Customer service
Transaction processing
Inventory management
Complaint resolution
Cash handling
Timeline
Customer Service Associate
Walgreens
09.2024 - 07.2025
Package Handler
UPS
09.2024 - 10.2024
Package Handler
FedEx Ground
05.2024 - 09.2024
Customer Service Driver
Lyft
08.2023 - 08.2024
Delivery Driver
Uber
08.2023 - 08.2024
Delivery Drive/Insider
Dominos Pizza Inc.
12.2022 - 07.2024
Front End Associate
Walmart
12.2022 - 12.2022
Shift Leader/Customer Service Associate
Walgreens
07.2012 - 12.2022
High School Diploma - Computers And Workshop
Bradley Tech High School