Madigan Guttke
Hampshire,IL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Emmetts Brewing Company. Proven ability to engage guests and manage cash handling efficiently while fostering a positive environment. Recognized for enhancing team performance and delivering memorable dining experiences through effective multitasking and collaboration.
Overview
4
4
years of professional experience
Work History
Server
Emmetts Brewing Company, Burns Hospitality Group
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cheerleading Coach
Huntley Cheer Association
06.2021 - 04.2024
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
- Supervised and engaged with children aged 7-12 in group settings.
Hostess
Emmetts Brewing Company, Burns Hospitality Group
12.2021 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Biomedical Sciences
McHenry County College
Crystal Lake, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Emmetts Brewing Company, Burns Hospitality Group
06.2024 - Current
Hostess
Emmetts Brewing Company, Burns Hospitality Group
12.2021 - 06.2024
Cheerleading Coach
Huntley Cheer Association
06.2021 - 04.2024
No Degree - Biomedical Sciences
McHenry County College
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