Madiha Rehman

• Enhanced patient satisfaction with timely and accurate information during the intake process.
• Streamlined the intake process by implementing efficient data collection and organization methods.
• Facilitated seamless enrollment process for prospective clients into CDPAP program
• Acted as the initial point-of-contact for inquiries from prospective clients, caregivers, or pending enrollees.
• Managed an open caseload by tracking client progress and ensuring timely follow-up during the enrollment process.
• Achieved monthly quota for new enrollees
• Coordinated interdisciplinary communication for smoother transitions between care providers.
• Ensured regulatory compliance by maintaining up-to-date records and documentation.
• Performed data input, scheduled appointments, uploaded documents, and initiated communication regarding member enrollment confirmations or rejections.

Responsible for the planning phase for requirements gathering to capture the overall business requirements and functional requirements for the enhancement of the Order Management System (OMS).

Worked with various teams to identify the right source to pull the data points, conducting JAD, Sprint retrospective, and story grooming for enhancement of Order Management System (OMS).

Create a storyboard of backlog items in Agile (Scaled Agile Framework (SAFe) environment) and develop items according to business needs by creating activity diagrams, use case diagrams and sequence diagrams using MS Visio to view the system from different perspectives for Order Management System (OMS).

Performed User Acceptance Test for the developed system application to verify requirements functionality for Order Management System (OMS).

Functional exposure to SAP Hybris and Manhattan OMS SaaS and integration with other ERP systems.

Conducted gap analysis to pinpoint specific areas for improvement.

Collaborated with stakeholders to define project objectives and criteria.

Engaged with internal customers to clarify business needs and translate them into detailed requirements and project scope.

Conducted interviews with key business users to collect information on business processes and user requirements.

Conducted client surveys to gather requirements and expectations, informing product development.

Interacted with internal customers to understand business needs and translate into requirements and project scope.

Collaborated with stakeholders to define project objectives and criteria.

Prepared Business Requirement Documents (BRDs) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.

Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.

Executed gap analysis to pinpoint improvement opportunities, enhancing overall project outcomes.

Worked on data modeling and produced data mapping and data definition documentation.

Enhanced business strategy by prioritizing customer feedback and implementing targeted changes.