Madilyn Mayronne
Austin,TX
Summary
Dynamic Shift Lead with a proven track record at Crumbl Cookies, excelling in operations monitoring and guest service. Skilled in motivating staff and enhancing performance, leading to significant improvements in service quality and customer satisfaction. Expert in employee training and conflict resolution, ensuring operational excellence and a positive customer experience.
Overview
1
1
year of professional experience
Work History
Shift Lead
Crumbl Cookies
05.2023 - Current
- Oversee operations and workers during scheduled shifts
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Focus on cookie quality, customer service, and labor/food costs
- Manage delivery system and bakers
- Daily inventory of sales and supplies
- Ensuring great customer service at all levels.
Education
Bowie High School
Austin, TX05.2025
Skills
- Performance Improvement
- Operations Monitoring
- Work Delegation
- Employee Training
- Guest service
- Staff Motivation
- Conflict Resolution
- Sales proficiency
Timeline
Shift Lead
Crumbl Cookies
05.2023 - Current
Bowie High School