Madilyn Uranga
Midlothian,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling pressure and fast paced environments while demonstrating exceptional customer service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Server
Legacy Oaks Midlothian
Midlothian, TX
06.2025 - Current
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Took customer orders accurately and communicated special requests effectively.
- Resolved customer complaints promptly to enhance dining experience.
- Set up and arranged tables for special events and daily service needs.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Kennel Technician
Midlo Mutt Hut
Midlothian, TX
08.2023 - 04.2024
- Cleaned and maintained kennel facilities to ensure pet safety and hygiene.
- Monitored animal behavior and health, reporting concerns to veterinary staff.
- Assisted in feeding and administering medications to dogs as needed.
- Engaged with dogs during playtime, promoting socialization and exercise.
- Collaborated with team members to develop daily care schedules for animals.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Prepared food to meet needs of animals under care with appropriate meals.
Dry Cleaner Cashier
Dry Clean Super Center Midlothian
Midlothian, TX
08.2022 - 05.2023
- Operated cash register and processed customer payments efficiently.
- Assisted customers with garment drop-off and pick-up inquiries.
- Maintained cleanliness and organization of the cashier area.
- Collaborated with team members to ensure timely service delivery.
- Resolved customer complaints with professionalism and empathy.
- Ensured accurate labeling and tagging of garments for proper tracking.
- Processed payments using cash registers and credit card machines.
Education
High School - General Studies
Midlothian High School
Midlothian, TX 08.2022 - 09.2025
Skills
- Customer service
- Team collaboration
- Time management
- Problem resolution
- Attention to detail
- Cash handling
- Organizational skills
- Communication skills
- Strong work ethic
- Food safety
- High volume dining
- Table setting arrangements
- Guest engagement
- Calm demeanor
- Memory retention
- Safe food handling
- Team member support
- Exceptional customer service
Accomplishments
- Received a golden medal for 1st Place in prelims and Grand Champions in state competition for Color Guard
- Participated in State Championships for Marching Band/Color Guard
Timeline
Server
Legacy Oaks Midlothian
06.2025 - Current
Kennel Technician
Midlo Mutt Hut
08.2023 - 04.2024
Dry Cleaner Cashier
Dry Clean Super Center Midlothian
08.2022 - 05.2023
High School - General Studies
Midlothian High School
08.2022 - 09.2025