Madilyn West
Athens
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Server
Stoney River Steakhouse
05.2026 - Current
- Managed food and beverage orders efficiently, minimizing wait times and enhancing dining experience.
- Delivered exceptional customer service by anticipating guest needs and providing tailored dining experiences.
- Resolved guest complaints promptly, enhancing overall dining satisfaction and loyalty.
Server
Texas Roadhouse
09.2025 - 05.2026
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, minimizing wait times and enhancing overall dining experience.
- Processed payments accurately using POS system, handling cash and credit transactions with attention to detail.
Server
Drifter’s Bar and Grill
06.2025 - 08.2025
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations at all times.
- Resolved guest complaints promptly, demonstrating problem-solving skills while preserving positive customer relations.
- Served food and beverages promptly with focused attention to customer needs.
Customer Experience Coordinator
TJMAXX
08.2023 - 08.2025
- Coordinated customer feedback initiatives to enhance service delivery and satisfaction.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Education
Bachelor's of Business Administrations - Interdisciplinary Studies
University of North Alabama
Florence, AL05-2028
High School Diploma -
East Limestone High School
Athens, AL05-2025
Skills
- Customer Engagement
- Collaboration
- Cleaning
- Time Management
- Strong work ethic
Timeline
Server
Stoney River Steakhouse
05.2026 - Current
Server
Texas Roadhouse
09.2025 - 05.2026
Server
Drifter’s Bar and Grill
06.2025 - 08.2025
Customer Experience Coordinator
TJMAXX
08.2023 - 08.2025
Bachelor's of Business Administrations - Interdisciplinary Studies
University of North Alabama
High School Diploma -
East Limestone High School