Madison Olsen
Cookeville,TN
Summary
A positively driven hardworking individual with 10 years of customer service and hospitality experience. Proven to be adaptable in the ever - changing service industry. Every advancement or challenge has broadened and created a strong skill set. Applying those skills will allow smooth transitions into new workplace settings.
Overview
4
4
years of professional experience
Work History
Office Coordinator
Flatt's Heating & Air Conditioning
10.2023 - Current
- Corresponded between field technicians, customers, and vendors to relay information correctly over 10 times per day
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
- Managed accounts payable and receivables and payroll via Quickbooks
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
Banquet Bartender
Grouse Mountain Lodge
12.2022 - 09.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Poured and prepared mixed drinks for over 50 customers daily
- Closed out cash register and prepared cashier report at close of business
Server
Logan's Bar & Grill At Grouse Mountain Lodge
05.2022 - 10.2022
- Set positive tone for entire dining experience
- Communicated with kitchen staff to deliver guest meals correctly and in a timely manner
- Increased sales significantly by upselling higher-end products to customers
Lead Server
Crawdaddy's West Side Grill
05.2020 - 05.2022
- Lead Server within 6 months of hire date
- Trained 10 plus employees and new hires
- Oversaw daily operations of service team, delegated tasks, and set up floor plan
Education
Bachelor of Science - Interdisciplinary Studies
Tennessee Technological University
Cookeville, TN12.2019
Skills
- Customer Service
- Interpersonal Communication
- Adaptability
- High-Volume Dining
- Conflict Resolution
- Computer Literacy
Timeline
Office Coordinator
Flatt's Heating & Air Conditioning
10.2023 - Current
Banquet Bartender
Grouse Mountain Lodge
12.2022 - 09.2023
Server
Logan's Bar & Grill At Grouse Mountain Lodge
05.2022 - 10.2022
Lead Server
Crawdaddy's West Side Grill
05.2020 - 05.2022
Bachelor of Science - Interdisciplinary Studies
Tennessee Technological University
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