Delivered exceptional customer service, ensuring a positive dining experience for all guests.
Interacted with 50+ guests per shift fostering relationships with each individual to ensure smooth service.
Managed multiple tables efficiently, prioritizing tasks in a fast-paced environment.
Trained new team members on company policies and service standards.
Conservation Education Intern
Potter Park Zoological Society
05.2023 - 08.2023
Interacted with 75+ zoo guests educating them on animal conservation to bring awareness to endangered species.
Taught elementary aged students in a classroom setting about conservation.
Developed a project over the course of the internship demonstrating sustainability and conservation concepts.
Collaborated with fellow interns and employees of the zoo on events and projects to ensure smooth day-to-day operations.
Team Member
Target
08.2021 - 08.2022
Accomplished daily tasks on time measured by manager follow-ups and daily varying time expectations by keeping track of tasks and prioritizing them.
Communicated with 10+ coworkers at a time using hand-held communication devices increasing productivity across all departments.
Assisted other departments quickly and efficiently when needed to accomplish time limit goals of the store.
Learned software that was new to me by asking questions and exploring on my own in order to boost my personal productivity and understanding of operations.
Team Lead
Panera Bread
2019 - 2021
Took leadership of the service side of the store when the manager on duty was unable, using my knowledge of the store to ensure operations were running smoothly.
Focused on two areas of work at once by delegating my time and staff to keep customers satisfied and increase productivity.
Trained 10+ new-hires by recording their progress on store software and relaying their progress to my General Manager to ensure everyone on our team was advancing and understanding their role.
Education
Bachelor of Science - Environmental Studies And Sustainability
Michigan State University
East Lansing, MI
04-2024
No Degree - General Studies
Jackson College
Jackson, Michigan, MI
Skills
Microsoft Office
Personable
Adaptable
Multitasking
Dependable
Languages
English
Native or Bilingual
Timeline
Conservation Education Intern
Potter Park Zoological Society
05.2023 - 08.2023
Server
Cask & Company
03.2023 - Current
Team Member
Target
08.2021 - 08.2022
Team Lead
Panera Bread
2019 - 2021
Bachelor of Science - Environmental Studies And Sustainability
Medical ICU Registered Nurse at University of Michigan Health Sparrow LansingMedical ICU Registered Nurse at University of Michigan Health Sparrow Lansing