Madisen Fritz
Mesa,AZ
Summary
Highly skilled in front office management and patient relations. I excel by enhancing patient experiences through empathetic support and efficient problem-solving. My 10+ years of customer service expertise, coupled with a knack for time management and emphasis in teamwork, makes me an asset to any company looking to grow.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Camelback Dermatology and Skin Surgery
02.2023 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
Physical Therapy Technician
Diamondback Physical Therapy
06.2021 - 02.2023
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
Education
Bachelor of Science - Kinesiology
Northern Arizona University
Flagstaff, AZ12-2021
Skills
- Customer service expertise
- Patient relations
- Reception duties
- Patient communication
- Problem-solving capacity
- Time management proficiency
- Staff training
- Appointment scheduling
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Front Office Coordinator
Camelback Dermatology and Skin Surgery
02.2023 - Current
Physical Therapy Technician
Diamondback Physical Therapy
06.2021 - 02.2023
Bachelor of Science - Kinesiology
Northern Arizona University
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