Summary
Overview
Work History
Education
Skills
Timeline
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Madisen Shannon

Miamisburg

Summary

Dedicated professional with a proven track record at Petland, adept in pet handling and delivering exceptional customer service. Excelled in improving animal health and customer satisfaction through meticulous care and effective communication. Skilled in veterinary assistance and fostering positive engagements, significantly contributing to workplace efficiency and team development.

Personable and compassionate with deep understanding of animal behavior and welfare, ensuring highest standards of care. Knowledge of basic animal husbandry and health monitoring protocols, complemented by practical skills in feeding and cleaning. Committed to creating nurturing environment that promotes well-being of all animals.

Overview

4
4
years of professional experience

Work History

Animal Care Technician

Petland
05.2022 - 01.2023
  • Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
  • Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
  • Administered medications to animals in treatment and documented changes in condition.
  • Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
  • Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Improved animal health by administering medications, vaccines, and performing routine medical procedures.
  • Played a pivotal role in the successful recovery of numerous animals through diligent monitoring, immediate intervention when needed, and coordinated efforts with veterinary staff.

Cashier Team Lead

Five Guys
11.2020 - 10.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Manager in Training

Cashier

McDonald's Restaurant
10.2018 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Miamisburg High School
Miamisburg, OH
05-2022

Skills

  • Pet handling
  • Customer service and assistance
  • Safety protocols and procedures
  • Kind customer engagement
  • Hard working
  • Understanding and compatible
  • Facility cleaning
  • Veterinary assistance

Timeline

Animal Care Technician

Petland
05.2022 - 01.2023

Cashier Team Lead

Five Guys
11.2020 - 10.2022

Cashier

McDonald's Restaurant
10.2018 - 05.2019

High School Diploma -

Miamisburg High School

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Madisen Shannon