Madison Adams
Professional with strong experience and readiness for healthcare and hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all patients, visitors, and guests.
Work History
Concierge
2 Years 3 Months- Work primarily in the ER, but go to clinic desk as well. Provided support to patients and visitors to enhance their experience with an abundance of things they may need. Using Epic, I am able to look up room numbers and appointments for patients/visitors. Help give directions and push patients/visitors to and from where they need to go. Help my higher ups with miscellaneous administrative tasks using different microsoft applications. As well as create a volunteer schedule for the day.
- Coordinated reservations, transportation, and special requests for seamless guest experiences.
- Developed relationships with local businesses to provide exclusive services and recommendations.
- Managed guest inquiries, ensuring prompt and courteous responses to enhance satisfaction.
Hotel/Casino Barista
2 Years 10 Months- Take orders on register, prepared and serve custom drinks and food for customers, stock food and milk supplies, clean counters, utensils, ovens, and floors to maintain a hygienic and welcoming environment. Work individually and with others. Make and run room service orders. Handle cash, card, and player card transactions.
- Prepare high-quality beverages following standard recipes and customer preferences.
- Operate espresso machines and brewing equipment to ensure consistency and efficiency.
- Maintain cleanliness and organization of workstations in compliance with health regulations.
Shipping/receiving, purchase orders
3 Months- Delivered packages throughout company, printed labels and located product, coordinated with truck drivers and staff to facilitate efficient logistics, helped others to get people where they need to be. Some work on Word. Managed purchase orders using SAP confirming purchase orders. Wrote code for production line for a line in the plant. (Summer internship).
Sales associate
3 Years- Worked at registers checking customers out handling cash, check and card transactions. Help customers find and locate products. Clean and organize the store. Locate and package product for pickup orders and shipments.
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Trained new associates on sales techniques and customer service best practices.
Store assistant
2 Years- Maintained cleanliness of store to enhance customer experience and helped stock inventory. Provided a warm greeting to customers as they entered the store
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Education
High School Diploma
No Degree - Stem Program
Skills
Timeline
Concierge
Hotel/Casino Barista
Shipping/receiving, purchase orders
Sales associate
Store assistant
Kelso High School
Emory University
Related Experience
- Yearbook Photography Editor & Editor in Chief, Kelso High School, Kelso WA, 2020-2023 Leads class and gives instruction to students and assists kids in photography skills and needs.
- Yearbook Secretary, Kelso High School, Kelso WA, 2020 Track meeting times for Yearbook class. Help the president when needed to fulfill yearbook duties.
Diamond Award Recipient
The DIAMOND Award is a PeaceHealth recognition program that rewards and celebrates the extraordinary performances of support services caregivers. This includes all non-nursing care team members who play an instrumental role in providing exceptional patient care. A DIAMOND Award honoree consistently demonstrate superior behaviors - one who is:
Decisive, takes the Initiative, Adaptable, Motivates others, always Optimistic, Nurturing and very Dynamic.