Madison Alexander Phelan
Kyle,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Senior Trainer & Social Media Manager
Sit Means Sit Dog Training
03.2023 - Current
- Lead group and individual training sessions, customizing plans to meet client needs
- Mentor junior trainers, enhancing team performance and professional development
- Conduct evaluations to assess training progress and adjust techniques
- Manage social media presence on Facebook and Instagram, creating engaging content to boost brand awareness and client engagement
- Analyze social media metrics to refine communication strategies and enhance online reputation
- Provide exceptional customer service, addressing client concerns with professionalism
- Represent Sit Means Sit at community events to promote services and foster client relationships
Placement & Transport Manager
San Antonio Pets Alive
05.2022 - 02.2023
- Managed the flow of dogs from euthanasia lists into foster and adopter homes, increasing the live release rate
- Maintained and established contacts with fosters, rescues, and adopters to maximize placements
- Organized the Live Release Drive, tracking up to 100 active animals daily
- Oversaw and coordinated transports, ensuring compliance with health and safety standards
Veterinary Assistant
Animal Medical Center
06.2021 - 07.2022
- Maintained a safe and sanitary environment for animals and clients while providing humane care
- Monitored anesthesia under direct supervision, ensuring animal safety during procedures
- Recorded relevant information about animals and assisted with medication administration and diagnostics
Animal Care Specialist Intern (Mammals III)
San Antonio Zoo
07.2020 - 12.2020
- Monitored the health and welfare of animals and assisted in preparing diets
- Administered medications and performed minor therapeutic treatments as needed
Shift Leader
Dunkin' Donuts
03.2018 - 02.2021
- Assisted in hiring, training, and performance management of new employees
- Monitored customer service quality and completed inventory management tasks
Education
Bachelor's Degree - Psychology
Texas Lutheran University
Seguin, TX12.2021
References
Marissa Kilgore
Senior Director of Animal Care, San Antonio Pets Alive
Cell: 512-799-5206
Regeena De Leon
Manager, Animal Medical Center
Cell: 210-782-7924
Dr. Beth Woods
Psychology Professor, Texas Lutheran University
Office: 830-372-6341
Timeline
Senior Trainer & Social Media Manager
Sit Means Sit Dog Training
03.2023 - Current
Placement & Transport Manager
San Antonio Pets Alive
05.2022 - 02.2023
Veterinary Assistant
Animal Medical Center
06.2021 - 07.2022
Animal Care Specialist Intern (Mammals III)
San Antonio Zoo
07.2020 - 12.2020
Shift Leader
Dunkin' Donuts
03.2018 - 02.2021
Bachelor's Degree - Psychology
Texas Lutheran University
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