Madison Alt
Lebanon,OH
Summary
Highly-motivated environmental science student with a passion to serve people and the environment. Experienced in customer service, leadership, and problem solving. Past involvement in ecology club leadership, including planning trash cleanups and sustainability lessons. 4 years of experience working in Admissions and Guest Services at Kings Island.
Overview
4
4
years of professional experience
Work History
Clerical Assistant
Overman Hall School of Earth, Environment and Society Office
Bowling Green, Ohio
08.2022 - Current
- Helped earn the BGSU Green Certification for the School of Earth, Environment and Society.
- Assisted with filing documents and maintaining records.
- Managed incoming and outgoing mail correspondence.
- Scanned documents into digital format for storage purposes.
Admissions and Guest Services Supervisor
Kings Island
Mason, Ohio
07.2020 - Current
- Supervised daily operations of locations within the department
- Ensured smooth operations of locations by monitoring staffing, responding to inquiries and monitoring the technological systems.
- Monitored daily performance of associates and provided feedback on areas for improvement.
- Handled escalated guest complaints and disputes professionally and within company guidelines.
- Monitored associate shift times and created break sheets.
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
Education
High School Diploma -
Lebanon High School
Lebanon, OH05-2023
Some College (No Degree) - Environmental Science
Bowling Green State University
Bowling Green, OHSkills
- Guest Relations
- Strong Leadership
- Problem Solving
- Hospitable and Friendly
- Workload Management
- Staff Training
- Maintaining Records
- Dependable and Responsible
Timeline
Clerical Assistant
Overman Hall School of Earth, Environment and Society Office
08.2022 - Current
Admissions and Guest Services Supervisor
Kings Island
07.2020 - Current
High School Diploma -
Lebanon High School
Some College (No Degree) - Environmental Science
Bowling Green State University
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