Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bella Madison Baxter

Las Vegas

Summary

Assistant Manager at Buckle with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and financial management, I help create a collaborative environment while implementing effective training programs. Recognized for resolving conflicts and developing marketing strategies that increased foot traffic and repeat business.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Buckle
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Developed marketing strategies to attract new customers, increasing foot traffic.

Server Manager

Rogue Local
12.2023 - 06.2024
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.

Education

Mathematics Education

Somerset Skypointe Academy
Las Vegas, NV

Wright City High School
Wright City, OK
05.2024

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Recruiting and interviewing
  • Customer rapport
  • Sales strategies
  • Retail operations management
  • Strategic planning
  • Staff development
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Sales reporting
  • Employee performance evaluations
  • Employee performance evaluation
  • Performance reviewing
  • Cost reduction
  • Cost control
  • Project management
  • Financial management
  • Schedule oversight
  • Product branding
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Employee supervision
  • Coaching and mentoring

Timeline

Server Manager

Rogue Local
12.2023 - 06.2024

Assistant Manager

Buckle
06.2022 - Current

Mathematics Education

Somerset Skypointe Academy

Wright City High School

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Bella Madison Baxter