Madison Bohman
Student
Branson,MO
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
IHOP
Springfield, MO
03.2023 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Experience Waitress
Kabuki Japanese Steakhouse
Chester, Virginia
11.2020 - 05.2021
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Education
English/Writing - Humanities
Drury University
Springfield, Missouri 05.2023 - Current
Skills
To-go order preparation
Beverage preparation
Stocking and replenishing
Dining area maintenance
Guest seating arrangements
Order accuracy
Menu memorization
Cash handling
Food running
Food preparation and safety
Timeline
English/Writing - Humanities
Drury University
05.2023 - Current
Server
IHOP
03.2023 - Current
Experience Waitress
Kabuki Japanese Steakhouse
11.2020 - 05.2021