Summary
Overview
Work History
Education
Skills
Timeline
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Madison Bohman

Madison Bohman

Student
Branson,MO

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.


Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

IHOP
Springfield, MO
03.2023 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Experience Waitress

Kabuki Japanese Steakhouse
Chester, Virginia
11.2020 - 05.2021
  • Greeted new customers, discussed specials, and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Education

English/Writing - Humanities

Drury University
Springfield, Missouri
05.2023 - Current

Skills

To-go order preparation

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Timeline

English/Writing - Humanities

Drury University
05.2023 - Current

Server

IHOP
03.2023 - Current

Experience Waitress

Kabuki Japanese Steakhouse
11.2020 - 05.2021

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