Madison Brown
Taylor, TX,TX
Summary
Driven sales associate with proven expertise in customer service and cash handling, honed at AT&T and Hobby Lobby. Excelled in boosting customer satisfaction and retention through exceptional service and problem-solving skills. Skilled in retail operations, demonstrating a flexible approach to team collaboration and store management. Achieved significant improvements in sales floor efficiency and customer engagement.
Overview
2
2
years of professional experience
Work History
Sales Associate
AT&T
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Hobby Lobby
08.2022 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Taylor High School, TX
Taylor, TX05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Cash Handling
- Exceptional customer service
- Flexible Schedule
- Stocking and Receiving
- Store Opening and Closing
- Product Sales
- Retail Store Operations
Timeline
Sales Associate
AT&T
03.2024 - Current
Sales Associate
Hobby Lobby
08.2022 - 05.2024
High School Diploma -
Taylor High School, TX
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