Madison Bruce

• Verified insurance information, collected payments, and scheduled appointments.
• Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
• Counselled patients on potential financial liabilities and payment requirements.
• Registered patients by verifying records to update computer system and patient charts.
• Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
• Greeted patients upon arrival and directed them to the appropriate area.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Facilitated patient registration, verifying all required documentation is collected and filed properly.
• Explained various admission forms and policies, acquiring signatures for consent.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Assisted with the completion of medical forms and records.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Provided customer service by answering patient questions and addressing concerns.
• Reported liabilities and risk management concerns to supervisor for review.
• Obtained informed consent and payment documentation from patients and filed in system.
• Maintained a clean and organized reception area.
• Assisted with scheduling follow-up appointments according to provider availability.
• Collaborated with clinical and administrative staff to meet patient needs.
• Adhered to HIPAA regulations when handling confidential patient information.
• Received patient inquiries or complaints and directed to appropriate medical staff members.
• Contributed to team meetings, sharing insights and strategies for improving patient access services.
• Performed administrative duties such as filing, faxing, photocopying.
• Ensured that all necessary documentation is completed prior to discharge of patient.
• Explained policies, procedures and services to patients.
• Participated in training sessions to stay updated on healthcare policies and registration software.
• Provided directions and information to patients and families, enhancing their hospital experience.
• Documented patient counters in hospital system and initiated follow-up actions.
• Scheduled patient appointments over phone and in person, maximizing productivity.

• Checking guests in and out of their hotel rooms at The Northeastland Hotel.
• Scheduling guest stays over the phone, face-to-face, and using third-party sites such as Booking.com and Expedia.
• Using an online scheduling application to coordinate guest and company events such as parties, banquets, and dinner meetings.
• Making guest reservations at Rodney's at 436 Main via online applications.
• Greet guests at the front desk and engage in pleasant conversation while managing the check-in or reservation process.
• Kept track of files and records (electronic and paper) by putting in place efficient and well-organizedfiling systems.

• Was in charge of a multi-line phone system, responding to inquiries, and transferring callers to the appropriate departments and personnel.

• Assisted customers with luggage storage needs during their stay at the hotel.
• Deposited guest valuables in hotel safes or safe-deposit boxes.
• Responded to inquiries regarding hotel services, facilities, events and local attractions.
• Advised housekeeping staff of rooms vacated and ready for cleaning.
• Performed daily audits of guest accounts using computer software applications.
• Answered phone calls from guests seeking assistance or making inquiries about the hotel's amenities or services.
• Issued room keys and escort instructions to bellhops.
• Input and confirmed reservations for guests.
• Greeted, registered and assigned rooms to hotel or motel guests.

• • Kept track of deliveries by comparing merchandise to invoice paperwork and reporting any discrepancies to the supervisors.
• I went through the grocery store and removed any items that were outdated and overripe.
  • Updated the computerized price list and stamped, attached, or changed the price tags on the merchandise shelving. .
• Moved stock to the store display areas after unloading the product stock that had arrived.
• Did some light cleaning and housekeeping, such as throwing away trash and cardboard, and sweeping and mopping the floors.
• • Moved and lifted heavy loads of merchandise using a pallet jack and a U-boat. • Labeled products, rotated stock, and placed merchandise in front of customers for a more appealing display.
• Kept all work areas tidy, clean, and debris-free.

• • Used upselling techniques and offered product and service consultations.
• • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
• • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
• Customers received merchandise recommendations based on their needs and preferences.
• Processed donations with care.
• • Sorted and tagged clothing using a colored tag and barb system using a barbing gun.
• Unboxed new merchandise and used and restocked shelves in appealing and organized arrangements to promote items.
• Computed purchases and received and processed cash or credit payment.
• Ticketed, arranged and displayed merchandise to promote sales.
• Conducted inventories on a regular basis to track stock levels.
• Recommended, selected and located merchandise based on customer desires.
• Described merchandise and explained use, operation and care.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Answered incoming telephone calls to provide store, products and services information.