Madison Carson
Hickory,NC
Summary
Professional with a strong background in customer service and medical support. Known for effective communication and teamwork, contributing to enhanced client understanding and satisfaction in insurance. Recent graduate with foundational knowledge in insurance and hands-on experience that demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Symmetry Financial Group
11.2025 - Current
- Developed strong knowledge of various insurance products and services.
- Assisted clients in identifying insurance needs through comprehensive consultations.
- Processed policy applications efficiently, ensuring compliance with company standards.
- Educated clients about coverage options and benefits to enhance understanding.
Combat Medical Specialist
US Army
07.2021 - 08.2023
- Administered medical care to injured personnel in high-pressure environments.
- Conducted assessments to determine urgency of medical needs and prioritized treatment.
- Collaborated with healthcare teams to deliver effective patient care during missions.
- Trained soldiers on first aid techniques and emergency response protocols.
Server
Bruster's Real Ice Cream
06.2017 - 06.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Trained new staff on menu offerings and operational procedures, enhancing team performance and efficiency.
- Managed cash register operations accurately, processing transactions and handling customer inquiries promptly.
- Maintained cleanliness and organization of dining area to create welcoming atmosphere for guests.
Waitress
Bakers Diner
11.2018 - 02.2019
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Delivered food and beverages accurately, ensuring timely service in a fast-paced environment.
- Assisted in training new staff on menu offerings and operational procedures, enhancing team performance.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
Education
No Degree - Nursing
Catawba Valley Community College
Hickory, NC05-2027
EMT -
US Army
Fort Sam Houston, TX02-2022
High School Diploma -
Northern York High School
Dillsburg, PA05-2021
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Communication in High-stress environments
- Team collaboration
- Strong multitasking
Timeline
Insurance Agent
Symmetry Financial Group
11.2025 - Current
Combat Medical Specialist
US Army
07.2021 - 08.2023
Waitress
Bakers Diner
11.2018 - 02.2019
Server
Bruster's Real Ice Cream
06.2017 - 06.2021
No Degree - Nursing
Catawba Valley Community College
EMT -
US Army
High School Diploma -
Northern York High School