Madison Catalano
Fredericksburg,VA
Summary
Proven customer service expert from Wawa Food Markets, adept in problem resolution and POS system operation. Excelled in team collaboration, achieving high customer satisfaction. Trained peers, enhancing service standards. Demonstrated multitasking prowess and empathy, significantly reducing wait times and elevating guest experiences across roles.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa Food Markets
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Hostess
Firebirds Wood Fired Grill
05.2022 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
Hostess
Texas Roadhouse
04.2021 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Courtland High School
Spotsylvania, VA05.2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- POS system operation
Timeline
Customer Service Associate
Wawa Food Markets
05.2023 - Current
Hostess
Firebirds Wood Fired Grill
05.2022 - 05.2023
Hostess
Texas Roadhouse
04.2021 - 05.2022
High School Diploma -
Courtland High School
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