MADISON CAVANAUGH
San Marcos,TX
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Leasing Agent
The Cottages At San Marcos
San Marcos, TX
01.2021 - Current
- Handled over 700 tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided information in regards to key features.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Athletic Ticket Sales Associate
Texas State Athletics Department
San Marcos, TX
02.2020 - 06.2021
- Provide information and answer questions for current & future athletic ticket holders & students
- Answer emails and voicemails for ticket requests
- Making outbound calls to current and future athletic ticket holders
- Recognized as a “Top Fundraising Employee” and maintained placement on the “Top Five” chart.
- Sold tickets to Texas State sporting events at ticket counter and by online ticketing systems.
Fundraising/Enrollment Management Caller
Texas State Calling Center
San Marcos, TX
09.2018 - 01.2020
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Made over 100 calls per shift to meet fast-paced call center demands.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX12.2022
Skills
- Communication
- Customer Service
- Repair Planning
- Decision Making
- Critical Thinking
- Sales and Marketing
- Creative and Adaptable
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
Timeline
Leasing Agent
The Cottages At San Marcos
01.2021 - Current
Athletic Ticket Sales Associate
Texas State Athletics Department
02.2020 - 06.2021
Fundraising/Enrollment Management Caller
Texas State Calling Center
09.2018 - 01.2020
Bachelor of Science - Criminal Justice
Texas State University