Madison Cervantes
Tulsa
Summary
Dedicated employee with exceptional customer service skills, adept at resolving complaints and enhancing guest experiences. Strong work ethic and team collaboration ensure seamless operations in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Server
Roosevelt's
Tulsa, OK
08.2016 - Current
- Trained new servers on menu offerings, customer interaction techniques, and operational procedures.
- Resolved customer complaints promptly, fostering a positive dining atmosphere and repeat patronage.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
R Bar and Grill
Tulsa, OK
05.2020 - 05.2023
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Managed multiple tables simultaneously while maintaining attention to detail and service quality.
- Collaborated with kitchen staff to streamline communication and improve food preparation efficiency.
Catering Server
Eats and Sweets Catering
Tulsa, OK
08.2013 - 09.2019
- Assisted in setting up and breaking down event spaces for catering functions, maintaining organizational standards.
- Delivered exceptional customer service during events, ensuring guest satisfaction and seamless dining experiences.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
Education
Bachelor of Science - Biology
University of Tulsa
Tulsa, OK05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Familiar with animal care
- Team collaboration
- Task prioritization
Timeline
Server
R Bar and Grill
05.2020 - 05.2023
Server
Roosevelt's
08.2016 - Current
Catering Server
Eats and Sweets Catering
08.2013 - 09.2019
Bachelor of Science - Biology
University of Tulsa