Madison Cherwin
Rocklin,CA
Summary
I have gained leadership and confidence in my abilities to ensure customer and coworker satisfaction over my years of working in customer service. During my experience working with customers and many different coworkers, I have connected and worked with many different kinds of personalities. I know how to match the mood, demeanor, and energy of both my customers and my fellow workers, and I enjoy talking to those in my workplace. I always want to make sure that customers leave satisfied and happy with their experience, even if there are problems that need to be resolved. As well as that, I try my best to make sure that my coworkers feel supported, seen, and overall appreciated.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Acai Haus
Rocklin, CA
06.2025 - Current
- Trained new hires in closing duties, cash register, customer service, and making food
- Works register, deliveries, and customer satisfaction
- Regular closer
- Understands how to time out closes to ensure efficiency, quickness, and timeliness
- Is able to keep customer/server bonds with customers from previous brand, and continues to connect with new customers
Juicerista
Clean Juice
Rocklin, CA
08.2023 - 06.2025
- Worked with juices, smoothies, and hot food
- Worked register, packed delivery orders, and took over the phone orders
- Dealt with customer and technical issues regarding orders, customer dissatisfaction, and helped coworkers with issues
- Was a regular closer and cleaned, restocked, and prepared the store for the next morning majority of my shifts
- Understood how to get things done quickly, efficiently, and on time
- Created bonds with customers and gained regulars
Education
Associate of Science - Psychology
Sierra College
Rocklin, CA05-2027
High School Diploma -
Whitney Highschool
Rocklin, CA06-2025
Skills
- Employee training
- Guest service
- Register, delivery, and food making experience
- Closing duties such as restocking, cleaning, and inventory
- Positive Attitude
- Enjoys interacting with customers
Certification
- Certified Shift Lead, Clean Juice - January 2024/ June 2025
- Certified Shift Lead, Acai Haus - June 2025/ Present
Timeline
Shift Lead
Acai Haus
06.2025 - Current
Juicerista
Clean Juice
08.2023 - 06.2025
Associate of Science - Psychology
Sierra College
High School Diploma -
Whitney Highschool