Madison Clarke
Philadelphia,PA
Summary
Experienced restaurant server with a vibrant personality, dedicated to providing exceptional customer service and creating memorable dining experiences. Proven track record of delivering prompt and efficient service in fast-paced environments while maintaining a positive attitude. Skilled in building rapport with guests, anticipating their needs, and ensuring their satisfaction. Adept at multitasking and prioritizing tasks to meet the demands of a busy restaurant. Committed to upholding high standards of cleanliness, hygiene, and food safety regulations. Seeking an opportunity to contribute expertise and passion for hospitality in a dynamic restaurant setting.
Overview
4
4
years of professional experience
Work History
Server
Uptown Beer Garden
06.2024 - Current
- Average between $4-8,000 in high-volume sales
- Perfected tableside customer service & guest satisfaction skills
- Trained team members in guest dining experience and established policy & procedures
Server
Maggiano’s Little Italy
05.2022 - 07.2024
- Trained new hires in serving etiquette and steps of service, the brand standard of guest care called “The Maggiano’s Way”
- Hand-picked by management to serve high-class guests through private events and banquets
- Became expert in recommending wine-food pairings
Server
Carmelo’s Roman Delight
04.2021 - 01.2022
- Expanded understanding of authentic Italian cuisine
- Organized and executed several large-party events and banquets as a team lead
- Excelled in serving guests in a fast-paced environment
Server
Texas Roadhouse
09.2020 - 03.2021
- Refined steak knowledge & learned more about classic Southern cuisine
- Integrated myself & excelled at one of the most successful Texas Roadhouse stores in the nation
- Earned title “Server of the Month” for highest sales and customer satisfaction surveys in December 2020
Education
BBA - Business Management
Temple University
Philadelphia, PABachelor of Science - Biobehavioral Health
Penn State University
State CollegeSkills
- Product marketing
- Promotion
- Salesmanship
- Upselling
- Service experience
- Hospitality experience
- Multitasking
- Fast-paced environment
- Teamwork
- Daily specials memorization
- Team member support
Awards
- Highest Ranked Server at Uptown Beer Garden in Total Sales, 08/01/24
- Maggiano’s 'Above the Line' Award in Operational Excellence, 02/01/23
- Maggiano’s 'Above the Line' Award in Operational Excellence, 10/01/23
- Maggiano’s 'Above the Line' Award for Sale Excellence & Guest Engagement, 05/01/22
Timeline
Server
Uptown Beer Garden
06.2024 - Current
Server
Maggiano’s Little Italy
05.2022 - 07.2024
Server
Carmelo’s Roman Delight
04.2021 - 01.2022
Server
Texas Roadhouse
09.2020 - 03.2021
BBA - Business Management
Temple University
Bachelor of Science - Biobehavioral Health
Penn State University
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