Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Clausen

West Union,IA

Summary

Driven to excel, I leveraged my problem-solving skills and outgoing personality at Norby's Farm Fleet to enhance customer satisfaction and streamline transactions. Specializing in customer service and money handling, I adeptly balanced multiple responsibilities, significantly improving service quality and financial accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Norby's Farm Fleet
12.2023 - Current
  • Helped customers complete purchases and locate items.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting throughout the store.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.

Veterinary Assistant/Receptionist

West Union Veterinary Clinic
08.2018 - Current
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.

Veterinary Assistant

North Fayette Animal Clinic
11.2021 - 09.2024
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.

Team Member

Hardee's
12.2020 - 12.2023
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.

Sales Associate

Norby's Farm Fleet
04.2019 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Dietary Aide

Copper Creek Assisted Living
01.2019 - 05.2020
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.

Carhop

Barrel Drive In
04.2018 - 07.2019
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Education

Associate of Science - Veterinary Science

Northeast Iowa Community College
Calmar
05.2025

High School Diploma -

North Fayette Valley High School
West Union, IA
05.2022

Skills

    Customer Service

    Problem-solving skills

    Multi-tasking strength

    Excellent people skills

    Outgoing Personality

    Money Handling

    Reception duties

    Animal Behavior Analysis

Certification

  • Certified Swine Sample Collector through the Swine Medicine Education Center
  • Select Sire Artificial Insemination certified

Timeline

Sales Associate

Norby's Farm Fleet
12.2023 - Current

Veterinary Assistant

North Fayette Animal Clinic
11.2021 - 09.2024

Team Member

Hardee's
12.2020 - 12.2023

Sales Associate

Norby's Farm Fleet
04.2019 - 05.2020

Dietary Aide

Copper Creek Assisted Living
01.2019 - 05.2020

Veterinary Assistant/Receptionist

West Union Veterinary Clinic
08.2018 - Current

Carhop

Barrel Drive In
04.2018 - 07.2019

Associate of Science - Veterinary Science

Northeast Iowa Community College

High School Diploma -

North Fayette Valley High School

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Madison Clausen