Madison Daugherty
Cumberland
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and staff training. Skilled in schedule management and documentation, consistently contributing to operational efficiency and team motivation.
Overview
7
7
years of professional experience
Work History
Cashier
Cenex Gas Station
02.2019 - 05.2022
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Maintained accurate cash drawer and balanced daily sales reports to ensure financial integrity.
- Assisted customers by providing product information and resolving inquiries effectively.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
Administration Receptionist
Cass Health
06.2022 - 01.2023
- Managed front desk operations, ensuring efficient patient flow and positive first impressions.
- Coordinated appointment scheduling, optimizing provider availability and reducing patient wait times.
- Maintained electronic health records with accuracy, enhancing data retrieval for clinical staff.
- Trained new administrative staff on office protocols and software systems, fostering team cohesion.
- Assisted with various administrative tasks, contributing to the overall smooth operation of the office.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier
Casey's
03.2023 - 04.2023
- Implemented promotional displays that increased visibility of high-demand products.
- Trained new staff on operating procedures and customer service best practices for consistency.
- Monitored inventory levels, reporting discrepancies to management for timely restocking decisions.
- Developed strategies for upselling products, contributing to overall store revenue growth.
Cashier
Family Dollar
06.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Shift Manager
KFC Taco Bell
06.2024 - Current
- Supervised daily operations to ensure adherence to quality standards and customer service excellence.
- Trained and mentored team members on operational procedures and best practices for efficiency.
- Implemented inventory management protocols to optimize stock levels and minimize waste.
- Coordinated shift schedules to maintain adequate staffing levels during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
CAM High School
Anita, IA05.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Energetic and enthusiastic
- Documentation and reporting
- Schedule management
- Tech-Savvy
Timeline
Shift Manager
KFC Taco Bell
06.2024 - Current
Cashier
Family Dollar
06.2023 - 04.2024
Cashier
Casey's
03.2023 - 04.2023
Administration Receptionist
Cass Health
06.2022 - 01.2023
Cashier
Cenex Gas Station
02.2019 - 05.2022
High School Diploma -
CAM High School