Madison Davis
Panama City,FL
Summary
Educator and customer service expert from Maebrey Market, adept in critical thinking and relationship building. Excelled in creating supportive environments and resolving conflicts, enhancing customer loyalty. Demonstrated exceptional classroom management and empathy, achieving significant improvements in student engagement and customer satisfaction.
Qualified bartender and server with robust background in hospitality with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
10
10
years of professional experience
Work History
Teacher
Methodist Learning Center
Port St Joe
01.2024 - 07.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Bartender
Krazy Fish Restaurant
Port St Joe
05.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Mellow Mushroom
Albany, GA
03.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Locos Grill & Pub
Albany, GA
09.2020 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
World Of Beer - Brewery District Columbus Oh
Columbia, SC
12.2018 - 04.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Eggs Up Grill
Albany, GA
03.2018 - 12.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Buffalo Wild Wings I
Albany, GA
01.2016 - 11.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Representative
Maebrey Market
Albany, GA
08.2014 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Lee County High
Albany, GA05.2015
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Behavior management
- Positive role model and mentor
- Growth mindset
- Empathy and patience
- Task prioritization
Timeline
Teacher
Methodist Learning Center
01.2024 - 07.2024
Bartender
Krazy Fish Restaurant
05.2023 - 01.2024
Bartender
Mellow Mushroom
03.2023 - 05.2023
Bartender
Locos Grill & Pub
09.2020 - 03.2023
Bartender
World Of Beer - Brewery District Columbus Oh
12.2018 - 04.2020
Server
Eggs Up Grill
03.2018 - 12.2018
Server
Buffalo Wild Wings I
01.2016 - 11.2016
Customer Service Representative
Maebrey Market
08.2014 - 08.2015
Lee County High