Madison Davis
Apple Valley,United States
Summary
Customer service professional, recognized for commitment to high standards and delivering impactful results. Adept at overseeing operations, improving customer satisfaction, and leading teams to achieve goals. Known for flexibility and reliability in dynamic environments. Key skills include conflict resolution, team leadership, and operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Service Manager
Morries Inver Grove Mazda
Inver Grove Heights, MN
06.2025 - Current
- Trained and mentored team members on customer service and company best practices.
- Collaborated with sales and parts departments to ensure seamless customer experiences across all touchpoints.
- Managed daily operations of the service drive, delegating tasks, and dispatching work to team members for optimal efficiency and productivity.
- Addressed customer complaints promptly and professionally, resolving issues effectively to maintain client trust and loyalty.
- Analyzed performance data to identify trends and implement corrective measures.
- Implemented strategies to improve communication between service staff, fostering team collaboration
Service Advisor
Penske Automotive
Bloomington, MN
12.2023 - Current
- Promptly gathered and reviewed service records and key-data to share with technicians for quick and accurate vehicle assessments, diagnoses and recommendations.
- Developed strong relationships with customers by providing exceptional customer service.
- Participated in ongoing training activities related to automotive technology advancements.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and best practices.
Service Advisor
Morrie's Inver Grove Mazda
Inver Grove Heights, MN
04.2022 - 12.2023
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Consistently maintained a clean and safe work environment.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries in CRM.
Retail Assistant Manager
Abercrombie & Fitch
Bloomington, MN
09.2020 - 08.2021
- Coordinated visual merchandising efforts to align with brand standards and improve customer engagement.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Reviewed employee performance, corrected problems, and increased efficiency to maintain sales targets.
- Developed and implemented training programs for new employees to enhance customer service standards.
Education
High School Diploma -
Lakeville South High School
Lakeville, MNSkills
- Performance Goals
- Documentation and Reporting
- Multitasking and Organization
- Building Customer Trust and Loyalty
- CRM Software
- Customer service
Accomplishments
- Recognized with Outstanding Customer Service award in November 2022
Timeline
Assistant Service Manager
Morries Inver Grove Mazda
06.2025 - Current
Service Advisor
Penske Automotive
12.2023 - Current
Service Advisor
Morrie's Inver Grove Mazda
04.2022 - 12.2023
Retail Assistant Manager
Abercrombie & Fitch
09.2020 - 08.2021
High School Diploma -
Lakeville South High School