Madison Dawley
Waterford,CT
Summary
Results-driven individual with a strong work ethic and a commitment to exceptional guest experiences. Proven ability to manage multiple tasks while maintaining cleanliness and training new team members effectively.
Overview
7
7
years of professional experience
Work History
Server
Herb’s Country Deli & Restaurant
09.2022 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, enhancing dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and restaurant procedures.
Hairstylist/Assistant
Boss Hair Design
10.2021 - 10.2022
- Delivered personalized hair consultations to understand client preferences and achieve desired results.
- Executed a variety of cutting, coloring, and styling techniques using industry-standard tools and products.
- Enhanced client retention by building strong relationships and providing exceptional customer service experiences.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Host
Texas Roadhouse
07.2019 - 02.2020
- Greeted and seated guests, ensuring a welcoming dining experience.
- Managed waitlists efficiently, optimizing table turnover and guest flow.
- Trained new hosts on company procedures and customer service standards.
- Resolved guest inquiries and concerns promptly, enhancing customer satisfaction.
Education
Cosmetology
Tigi Hairdressing Academy
Guilford, CT02.2022
High School Diploma -
Montville High School
Oakdale, CT06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
- Memory retention
Timeline
Server
Herb’s Country Deli & Restaurant
09.2022 - Current
Hairstylist/Assistant
Boss Hair Design
10.2021 - 10.2022
Host
Texas Roadhouse
07.2019 - 02.2020
Cosmetology
Tigi Hairdressing Academy
High School Diploma -
Montville High School