Madison DeFrancesco

• Greeted pet supply customers, providing helpful answers to product and store inquiries to enhance customer experience.
• Processed pet goods purchases at register, ensuring accurate cash and card handling for seamless transactions.
• Scanned pet items, applied discounts, and packed merchandise for customers.

Organized merchandise layout to enhance accessibility and improve overall shopping experience.

• Trained new crew in Dunkin' beverage prep and menu standards, ensuring consistency in product quality
• Demonstrated register use and order accuracy, enhancing customer service for frontline team members
• Emphasized food safety compliance, sanitation, and franchise cleanliness procedures to maintain health standards