Madison De La Garza
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hostess/Server
Pluckers Wing Bar
09.2023 - Current
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Customer Service Cashier
Walgreens
08.2021 - 05.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
Summer Camp Intern
The Witte Museum
05.2021 - 08.2021
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX05.2025
High School Diploma -
Travis Early College High School
San Antonio, TX06.2023
Associate of Arts - liberal Arts
San Antonio College
San Antonio, TX05.2023
Skills
- Company Policy Compliance
- Hospitality service expertise
- Patience and Empathy
- Attention to Detail
- Conflict and Complaint Resolution
- Customer service expertise
Timeline
Hostess/Server
Pluckers Wing Bar
09.2023 - Current
Customer Service Cashier
Walgreens
08.2021 - 05.2023
Summer Camp Intern
The Witte Museum
05.2021 - 08.2021
Bachelor of Arts - Psychology
The University of Texas At San Antonio
High School Diploma -
Travis Early College High School
Associate of Arts - liberal Arts
San Antonio College
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