Madison Dershem
Phoenix,AZ
Summary
Enthusiastic Serve experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
9
9
years of professional experience
Work History
Server
Barrio Queen
Scottsdale, AZ
11.2023 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Combine knowledge of wine pairings and recommendations enhancing customers' experience.
- Handled cash transactions and operated POS system accurately.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Denny's Restaurants Franchise Association
Beaverdam, OH
03.2019 - 05.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated efficiently under high pressure situations while maintaining composure.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained personal hygiene and proper uniform appearance.
Cashier Team Lead
Bierly's Dairy Haus
Lafayette, OH
04.2015 - 09.2018
- Answered customer questions and provided store information.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted cashiers with resolving customer complaints and inquiries.
- Delivered white-glove service during peak business hours.
- Ensured compliance with all safety regulations while performing tasks.
Education
High School Diploma -
Ada High School
Ada, OH05-2020
Skills
- Liquor, wine, and food service
- Point of Sale (POS) system operations
- Communication Excellence
- Team Collaboration
- Active Listening Skills
- Conflict Resolution
- Leadership/Training
Timeline
Server
Barrio Queen
11.2023 - Current
Server
Denny's Restaurants Franchise Association
03.2019 - 05.2020
Cashier Team Lead
Bierly's Dairy Haus
04.2015 - 09.2018
High School Diploma -
Ada High School