Madison Doherty
Ardsley,NY
Summary
Personable and resourceful professional with knack for leading teams and fostering positive work environment. In-depth understanding of operational workflows and adept at managing schedules and inventory control. Committed to driving team performance and achieving outstanding results.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
How Ya Dough’n
Boca Raton, FL
03.2026 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored team members to enhance performance and improve service quality.
- Enforced safety protocols to promote a safe working environment for all employees.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Server
How Ya Dough’N
Boca Raton, FL
03.2025 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Banquet Staff
Ardsley Country Club
Irvington, NY
06.2024 - Current
- Setting up the banquet room for golf outings, proms, events, etc.
- Polish silverware, glasses, plates, etc.
- Set tables
- Take drink orders
- Buss tables
- Pass hors d'oevres
Tour Guide
Lynn University
Boca Raton, FL
10.2023 - Current
- Talk to families and prospective Lynn University students
- Show the families around campus
- Give fun facts about campus
- Make sure they're questions get answered in any capacity
- Make sure they receive water, coffee or soda if they want it
Softball Coach
Self-employeed
Ardsley, NY
01.2023 - Current
- Taught girls ages 6-10 softball
- Helped them to learn listening skills
- Gave me the ability to understand my coaches better as a player
- Developed and implemented practice plans to help athletes reach their goals.
- Trained athletes in proper use of equipment for safety and maximum results.
Softball Team
Lynn University
Boca Raton, FL
08.2023 - 05.2025
- Played freshman and sophmore year on Lynn Universities softball team
- Positions: catcher and outfield
Education
Bachelor of Arts - Political Science
Lynn University
Boca Raton, FL12.2026
High School Diploma -
Ardsley HS
Ardsley, NY06.2023
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Professional demeanor
- Active listening
- Reliability
- Customer satisfaction
- Hospitality and accommodation
- Positive and professional
- Computer literacy
- Communication skills
- Time management
Timeline
Shift Lead Manager
How Ya Dough’n
03.2026 - Current
Server
How Ya Dough’N
03.2025 - Current
Banquet Staff
Ardsley Country Club
06.2024 - Current
Tour Guide
Lynn University
10.2023 - Current
Softball Team
Lynn University
08.2023 - 05.2025
Softball Coach
Self-employeed
01.2023 - Current
High School Diploma -
Ardsley HS
Bachelor of Arts - Political Science
Lynn University