Madison Dotson
Kent,OH
Summary
Hard-working, driven individual who loves learning new roles and challenges. I'm seeking employment for an entry-level criminology or sociology job to jumpstart my career. Also very interested in pursuing a job in addictions counseling with my soon to be earned certificate.
Overview
5
5
years of professional experience
Work History
Sales Associate
Nike Factory Store
03.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
General Manager
Gionino’s
07.2019 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Education
Criminology And Sociology
Kent State University
Kent, OHHighschool Degree -
Archbishop Hoban High School
Akron, OH05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
Timeline
Sales Associate
Nike Factory Store
03.2021 - Current
General Manager
Gionino’s
07.2019 - 02.2022
Criminology And Sociology
Kent State University
Highschool Degree -
Archbishop Hoban High School
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