Madison Dugan
Dover,DE
Summary
Experienced healthcare professional skilled in administrative coordination and patient management. Brings valuable experience in optimizing practice operations and implementing best practices. Known for strong team collaboration and achieving high-quality results, adaptable to changing needs. Proficient in scheduling, patient communication, and office management.
Overview
9
9
years of professional experience
Work History
Practice Coordinator
LifeStance Health
09.2024 - Current
- Established partnerships with local healthcare providers to offer comprehensive services for patients within the community.
- Coordinated continuing education opportunities for staff members to stay current with industry standards and best practices.
- Implemented new electronic medical record system, resulting in more accurate documentation of patient care.
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
- Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
- Developed marketing strategies to attract new patients, increasing overall clientele base over time.
Pharma Operations Specialist
Sama Care
09.2023 - Current
- Identified internal problems and recommended solutions to upper management.
- Contacted insurance companies to obtain preauthorization's for upcoming tests and procedures.
- Developed and suggested new strategies and tactics for improvements.
- Performed detailed medical reviews of prior authorization requests, following established criteria and protocols.
- Develop Training Modules.
- Work closely with Vendor Management through integration's.
Institutional Onboarding Analyst
Binance.US
08.2022 - 08.2023
- Works with new clients or customers to ensure a smooth and compliant transition to an organization's products or services.
- Analyzing and improving the on-boarding process/verifying customer information
- Ensuring regulatory compliance, lowering business risk, and providing expert advice on complex account structures and KYC/AML cases
- Provide timely and accurate status updates to applicants through the onboarding process.
- Reviews documentation for new customer accounts, evaluates high-risk accounts and analyzes new customer processes and policies.
Customer Service Specialist
Binance.US
10.2021 - 08.2022
- Responding to customer queries in a timely and accurate way, via email or chat.
- Open and assist through the verification process of new/existing customer accounts through critical analysis.
- Analyzed customer feedback to identify areas of improvement and recommend changes to senior management
Lead Medical Receptionist
Simon Eye Associates
02.2021 - 10.2021
- Accurately enter and communicate patient charges and collect co-payments from patients as required by insurance guidelines
- Resolve patient issues by obtaining and evaluating all relevant information, implement and coordinate with other Simon Eye departments when needed
- Research insurance charges, plans, and past balances for patients
- Verify ledger charges and payments being posted
Administrative Assistant
University of Delaware
06.2017 - 01.2020
- Data Entry: Entering and updating information in databases and systems.
- Document Management: Preparing, filing, and organizing documents, reports, and records.
- Trained, mentored, and developed new workflows with more efficient and encouraging techniques to maximize performance and team contributions.
Bank Teller
Louviers Federal Credit Union
10.2016 - 06.2018
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Checked amount details and fraud markers for transaction papers such as checks and money orders
Education
High School Diploma -
Newark High School
06.2018
Associate in Applied Science Degree - undefined
05.2023
Bachelor of Science - Psychology
Wilmington University
05-2025
Master of Science - Clinical Mental Health Counseling
Wilmington University
New Castle, DE07-2027
Skills
- Critical Analysis
- Data Entry
- Financial Administration
- Payment Processing
- Process Improvement
- Office administration
- Insurance verification
- Patient scheduling
- HIPAA compliance
Languages
English
Timeline
Practice Coordinator
LifeStance Health
09.2024 - Current
Pharma Operations Specialist
Sama Care
09.2023 - Current
Institutional Onboarding Analyst
Binance.US
08.2022 - 08.2023
Customer Service Specialist
Binance.US
10.2021 - 08.2022
Lead Medical Receptionist
Simon Eye Associates
02.2021 - 10.2021
Administrative Assistant
University of Delaware
06.2017 - 01.2020
Bank Teller
Louviers Federal Credit Union
10.2016 - 06.2018
Associate in Applied Science Degree - undefined
High School Diploma -
Newark High School
Bachelor of Science - Psychology
Wilmington University
Master of Science - Clinical Mental Health Counseling
Wilmington University
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