Summary
Overview
Work History
Education
Skills
Timeline
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Madison Ealy

New Orleans,Louisiana

Summary

Customer-focused professional with experience in guest services and telemarketing, skilled in communication, problem-solving, and time management. Passionate about helping others, I excel at building rapport, addressing inquiries, and creating positive experiences. Eager to apply my skills in healthcare, I’m committed to delivering exceptional service and fostering meaningful interactions.

Overview

1
1
year of professional experience

Work History

Guest Services Associate

BREC
03.2023 - 08.2024
  • Greeted visitors and ensured safety compliance at the gate, creating a welcoming first impression and maintaining a secure environment in line with company policies.
  • Answered customer questions in person and over the phone, providing clear information about park amenities, event schedules, and general inquiries, while implementing feedback strategies to improve guest experience.
  • Demonstrating strong multitasking skills, balancing guest interactions, phone calls, and event responsibilities while maintaining a positive attitude and excellent customer service.

State Farm

Michael Loolara
08.2023 - 05.2024
  • Proactively made outbound cold calls to prospective clients, introducing State Farm’s auto and home insurance products in a friendly, professional manner, and gathering essential information for future quotes.
  • Built rapport and engaged with potential clients by listening to their needs, addressing inquiries, and providing basic information while ensuring they understood the next steps in the process.
  • Collaborated with the sales team to ensure a seamless transition for clients interested in receiving quotes, while adhering to State Farm's ethical standards and maintaining confidentiality.

Education

High School Diploma -

Central High School
Central, LA
05-2024

Bachelor of Science - Biology

Xavier University of Louisiana
New Orleans
05-2028

Skills

  • Time management
  • Hospitality services
  • Listening skills
  • Guest engagement and assistance
  • Writing and verbal communication
  • Adaptability
  • Positive Attitude
  • Customer Service Excellence

Timeline

State Farm

Michael Loolara
08.2023 - 05.2024

Guest Services Associate

BREC
03.2023 - 08.2024

High School Diploma -

Central High School

Bachelor of Science - Biology

Xavier University of Louisiana

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Madison Ealy