Madison Eaton
Administrator, Barista, & Vocal Instructor
Henderson,NV
Summary
Passionate, driven, and organized administrator with 3+ years of experience managing a music lessons program. Highly adept with interacting and connecting with customers with hands-on experience with schedule coordinating, people management, managing subscriptions, and accurate money handling. Gifted at creating rapport with customers and coworkers. Seasoned vocal coach with the ability to instill confidence and drive in their clients so that with hard-work and dedication, those clients can have the tools to succeed. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Henderson, NV
01.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Increased stores customer experience score by 20 points
Lessons Associate
Guitar Center Inc
Santa Clara, CA
09.2021 - 01.2022
- Worked to ensure great experiences for all customers and students, by selling lesson and rehearsal packages, assisting customers with questions, and providing tours of Lessons facility.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Assisted with scheduling, canceling, and re-scheduling of lessons.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Managed over 50 customer calls per day
- Performed at events to get prospective students
- Increased student count
Lessons Lead
Guitar Center Inc
Seattle, WA
09.2020 - 08.2021
- Managed billing subscriptions as well as scheduling, canceling, and re-scheduling of all lessons.
- Evaluated and hired on instructors who displayed correct skills necessary to be apart of program.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Managed over 50 customer calls per day.
- Increased student count by 70%.
Vocal Instructor
Guitar Center Inc
Seattle, WA
10.2019 - 08.2021
- Taught music lessons to students following the Guitar Center Lessons curriculum, constantly working to increase student count while ensuring each current students continues to grow, develop, and enjoy playing music.
- Scheduled shows and performances in accordance with school calendar.
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Professional Nanny
Private Household
Redmond, WA
08.2020 - 10.2020
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Taught children everyday skills and language.
- Assisted with light housekeeping duties as well as running errands.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Built positive and nurturing environments to support child social and emotional growth.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Managed three children, ages six and two.
Lessons Associate
Guitar Center Inc
Redmond, WA
04.2018 - 05.2019
- Ensured great experience for all customers and students, by selling lesson and rehearsal packages, assisting customers with questions, and providing tours of Lessons facility
- Assisted with scheduling, canceling, and re-scheduling of lessons.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Managed over 300 students.
Barista
Starbucks
Redmond, WA
02.2018 - 04.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Sale Associate
Torrid
Bellevue, WA
04.2017 - 01.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Managed over 25 customer calls per day
Youth Music Director
The Summit Evangelical Free Church
Enumclaw, WA
09.2015 - 01.2017
- Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
- Collaborated with performers and producers to determine and achieve desired sound for production.
- Attended regular practices and private lessons to hone skills.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm and tempo.
- Auditioned and selected performers for musical presentations.
- Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.
- Lead morning worship services and directed worship team.
- Increased attendance rate of services by 10%.
- Increased worship team member count by 40%.
Education
Bachelor of Arts - Music Ministry
Northwest University
Kirkland, WAAssociate of Arts - Arts
Green River College
Auburn, WA06.2017
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Understanding Customer Needs
- Scheduling and Coordinating
- Issue and Conflict Resolution
- Verbal and Written Communication
- Menu Memorization
- Equipment and Store Cleaning
- Customer Retention
- Resolving Complaints
Accomplishments
- Awarded 1st Place Alto at State Solo and Ensemble Contest held by Washington Music Educators Association in 2016.
- Supervised team of ten staff members.
- Rebuilt a dying lessons program post COVID-19 shutdown - Increased student count by 70 during my time as Lessons Lead.
- Assisted in running a program of over 300 students.
Hobbies
Music, Reading, Writing, Hiking, Cooking, Writing, Philosophy, Sociology, Psychology, Web Design
References
Joshua Garde – Guitar Center Inc.
Lessons Manager – Seattle, WA
Phone: (702) 773-0048
Email: joshua.garde@gmail.com
Danielle LeBeau – Guitar Center Inc.
Store Manager – Seattle, WA
Phone: (585) 755-9715
Email: daniellemarielebeau@gmail.com
Anthony Gomez – Starbucks
Store Manager – Henderson, NV
Phone: (702) 260-0419
Email: US2036930@starbucks.com
Michael Pacis – Guitar Center Inc.
Lessons Manager - Santa Clara, CA
Phone: (408) 204-2506
Email: mikep093411@guitarcenter.com
Timeline
Barista
Starbucks
01.2022 - Current
Lessons Associate
Guitar Center Inc
09.2021 - 01.2022
Lessons Lead
Guitar Center Inc
09.2020 - 08.2021
Professional Nanny
Private Household
08.2020 - 10.2020
Vocal Instructor
Guitar Center Inc
10.2019 - 08.2021
Lessons Associate
Guitar Center Inc
04.2018 - 05.2019
Barista
Starbucks
02.2018 - 04.2018
Sale Associate
Torrid
04.2017 - 01.2018
Youth Music Director
The Summit Evangelical Free Church
09.2015 - 01.2017
Bachelor of Arts - Music Ministry
Northwest University
Associate of Arts - Arts
Green River College
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