Madison Ervin
Marion,OH
Summary
Energetic server and sales associate with a background in high-volume restaurant environments and well-known retail stores. Knows how to deliver superior guest service while maintaining professionalism with team members. Strong skills in order and payment processing, upselling techniques, and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering a memorable dining experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
Aerie
Sunbury, Ohio
12.2025 - Current
- Assisted customers with product selection and styling advice.
- Processed transactions accurately and efficiently at the register.
- Collaborated with team members to achieve sales goals and promotions.
Server
Jackios Public House Restaurant
Athens, Ohio
09.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Delivered food and drinks promptly to guests at tables.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled customer inquiries and resolved concerns effectively.
Server
Amatos Woodfired Pizza
Delaware, Ohio
06.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Performed opening and closing duties such as setting up the dining areaand restocking supplies.
- Strong suit in using POS systems
Sales Associate
Under Armour
11.2023 - Current
- Managed returns, exchanges, and refunds in accordance with store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store systems for merchandise at other sites.
Package Sorter
Graphic Packaging
11.2024 - 01.2025
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Supported the shipping department by preparing sorted packages for transportation, reinforcing the company's reputation for punctuality.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
Server/Restaurant Hostess
Amatos Woodfired Pizza
Marion, OH
11.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Pleasant High School
Marion, OH05-2024
Some College (No Degree) - Social Work
Ohio University
Athens, OHSkills
- Customer service
- Teamwork and collaboration
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Time management
Timeline
Sales Associate
Aerie
12.2025 - Current
Server
Jackios Public House Restaurant
09.2025 - Current
Server
Amatos Woodfired Pizza
06.2025 - Current
Package Sorter
Graphic Packaging
11.2024 - 01.2025
Sales Associate
Under Armour
11.2023 - Current
Server/Restaurant Hostess
Amatos Woodfired Pizza
11.2021 - 08.2023
High School Diploma -
Pleasant High School
Some College (No Degree) - Social Work
Ohio University