Madison Ferguson
Independence,LA
Overview
4
4
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
TOP GUN AVIATION
Hammond, LA, USA
07.2024 - Current
- Addressed questions about costs and charges for customers.
- Processed accurate payments for accumulated expenses.
- Ensured timely and accurate service delivery through effective time management.
- Ensured prompt receipt of ordered fuel and rental cars by scheduling appropriately.
- Addressed customer inquiries via telephone, email, and face to face.
Service Cashier/File Clerk
Bill Hood Nissan
Hammond, LA, USA
04.2024 - 07.2024
- Ensured guests understood all charges and provided necessary information.
- Conducted daily procedures including counting registers, replenishing stock, and maintaining cleanliness.
- Ensured precise processing of transactions through cash, card, and check.
Server
Walk Ons
Hammond, LA, USA
12.2022 - 04.2024
- Executed routine responsibilities to uphold a tidy and efficient working environment.
- Welcomed and assisted guests, fostering a positive first impression.
- Delivered customer checks and securely processed credit card or cash payments.
- Managed multiple priorities effectively in a fast-paced setting.
Tax Preparer
Jackson Hewitt
Hammond, LA, USA
11.2023 - 01.2024
- Handled numerous documents such as 1040s, 1099s including state-specific forms.
- Utilized advanced knowledge of taxation laws, regulations, and filing procedures to maximize deductions and ensure compliance with all applicable rules.
- Guided taxpayers in comprehending their rights, duties, and obligations according to current tax regulations.
Server
Murphy's Seafood
Hammond, LA, USA
11.2021 - 05.2022
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Logged purchases swiftly in point of sales platform to maintain efficient service delivery.
- Guided new team members through initial training.
Server/Hostess
Me-Maw's Cajun Cuisine
Golden Meadow, LA, USA
04.2021 - 07.2021
- Engaged in meetings to enhance serving techniques.
- Delivered exceptional customer service by identifying needs and responding quickly to inquiries.
- Maintained food safety standards through thorough sanitation.
Education
1 Year - Nursing
Northshore Technical Community College
Hammond, LAHigh school diploma or GED -
South Lafourche High School
Cut Off, LA05.2021
Skills
- Time management
- Organizational skills
- Front desk
- Customer service
- Restaurant Experience
- Communication skills
- POS
- Office experience
Certification
Driver's License
Timeline
CSR - Customer Service Representative
TOP GUN AVIATION
07.2024 - Current
Service Cashier/File Clerk
Bill Hood Nissan
04.2024 - 07.2024
Tax Preparer
Jackson Hewitt
11.2023 - 01.2024
Server
Walk Ons
12.2022 - 04.2024
Server
Murphy's Seafood
11.2021 - 05.2022
Server/Hostess
Me-Maw's Cajun Cuisine
04.2021 - 07.2021
Driver's License
1 Year - Nursing
Northshore Technical Community College
High school diploma or GED -
South Lafourche High School