Summary
Overview
Work History
Education
Skills
Timeline
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Madison Frassetto

Mahwah,NJ

Summary

Patient and empathetic individual with a background in customer service and childcare. Known for effective communication and attention to detail, ready to enhance guest interactions and contribute positively to team dynamics.

Overview

3
3
years of professional experience

Work History

Hostess

Bottagra Restaurant
Hawthorne, NJ
03.2025 - Current
  • Greeted and seated guests, ensuring a positive dining experience.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Assisted in training new host staff on procedures and customer service standards.
  • Handled guest inquiries and resolved issues promptly to enhance satisfaction.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Drink Runner

Bottagra Restaurant
Hawthorne, NJ
08.2025 - Current
  • Delivered prompt beverage service, ensuring guest satisfaction and timely order fulfillment.
  • Collaborated with kitchen staff to maintain efficient drink preparation during peak hours.
  • Monitored inventory levels, assisting in restocking supplies to prevent shortages.
  • Implemented organizational systems for beverage delivery, enhancing overall workflow efficiency.
  • Assisted in maintaining cleanliness of bar area, upholding sanitation standards throughout service shifts.
  • Collaborated with waitstaff and bartenders to ensure seamless communication and coordination during busy shifts.
  • Managed high-pressure situations with poise, consistently delivering quality service during peak hours.

Babysitter

Friends And Family Members
Mahwah, NJ
12.2022 - Current
  • Supervised children's activities, ensuring safety and engagement during playtime.
  • Prepared nutritious meals and snacks according to dietary needs and preferences.
  • Implemented daily routines, promoting structure and stability for children.
  • Assisted with homework, fostering positive learning experiences and academic support.
  • Communicated effectively with parents regarding children's behavior and development updates.

Education

Bachelor of Science - Nursing

Fairfield University
Fairfield, CT
05.2029

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Interactive communication skills
  • Cleanliness maintenance
  • Responsible and dependable
  • Friendly, positive attitude
  • Flexible and adaptable

Timeline

Drink Runner

Bottagra Restaurant
08.2025 - Current

Hostess

Bottagra Restaurant
03.2025 - Current

Babysitter

Friends And Family Members
12.2022 - Current

Bachelor of Science - Nursing

Fairfield University