Summary
Overview
Work History
Education
Skills
Accomplishments
Drawing
Languages
Timeline
Generic

MADISON GIBBS

CHANDLER,AZ

Summary

Experienced Customer Service Representative with excellent oral and written communication skills. Adept at empathizing through active listening. Possesses strong analytical problem-solving abilities to effectively address customer concerns. Demonstrates a service-oriented approach, understanding and catering to customer desires. Provides tailored solutions to foster long-term loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Rep

Ryan's Pet Supplies
05.2023 - Current
  • Process customer orders within multiple systems
  • Communicate in a respectful and helpful manner while listening to customers' concerns
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


Animal Care Technician

Foothills Pet Resort
09.2021 - 05.2023
  • Provided client service by educating owners on essential animal care practices, answered questions and processed payments
  • Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
  • Administered medications to animals in treatment and documented changes in condition.
  • Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
  • Handled incoming and outgoing calls for customers request in a timely manner..
  • Resolved escalated calls,restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Solved customer challenges by offering relevant products and services.

Caregiver

Volunteering
01.2020 - 08.2021
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.

Education

No Degree - Psychology

Arizona State University
Tempe

High School Diploma -

Lincoln College Prep
Kansas City, Missouri
05.2020

Skills

  • Multitasking
  • Prioritizing
  • Communication
  • Customer service
  • Technologically savvy
  • Flexible
  • Problem-solving abilities
  • De-Escalation Techniques
  • Product Sales
  • Research
  • Service Upselling
  • Active Listening
  • Empathetic
  • Microsoft Excel
  • Payment Processing
  • Professional telephone demeanor
  • Money handling abilities
  • Data Entry

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Drawing

Developed  drawing detailed pictures on people,places and things through art class

Languages

Chinese (Mandarin)
Elementary

Timeline

Customer Service Rep

Ryan's Pet Supplies
05.2023 - Current

Animal Care Technician

Foothills Pet Resort
09.2021 - 05.2023

Caregiver

Volunteering
01.2020 - 08.2021

No Degree - Psychology

Arizona State University

High School Diploma -

Lincoln College Prep

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MADISON GIBBS