Summary
Overview
Work History
Education
Skills
Timeline
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Madison Gibson

Baltimore

Summary

Accomplished Wax Specialist at European Wax Center, adept in enhancing client satisfaction and streamlining service delivery. Leveraged strong customer service and detail-oriented skills to educate clients and maintain sanitary conditions, significantly improving guest relations. Demonstrated professionalism and quick learning ability, excelling in high-stress environments and ensuring optimal client experiences.

Developed strong customer service and organizational skills in fast-paced environment. Effective at managing multiple tasks, ensuring accuracy, and delivering high-quality service. Looking to transition into new field, bringing focus on customer satisfaction and operational efficiency.

Energetic and positive individual with excellent interpersonal and communication skills. Understands importance of customer satisfaction and adept at handling inquiries and resolving issues efficiently. Focused on creating welcoming atmosphere to enhance guest experiences and foster loyalty.

Overview

2025
2025
years of professional experience

Work History

Wax Specialist

European Wax Center
  • Developed strong client relationships through effective communication skills and empathetic listening during consultations.
  • Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
  • Maintained clean and sanitary workspace.
  • Educated clients on proper aftercare procedures for optimal results and minimal discomfort.

To-Go Specialist

Olive Garden - Darden Restaurants
11.2024 - Current
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.

Guest Service Associate

European Wax Center
08.2024 - 01.2025
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Managed check-in and check-out procedures for guest satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests with booking reservations, resulting in higher occupancy rates.
  • Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Handled phone inquiries professionally, contributing to increased bookings and repeat customers.

Education

Bachelor of Science - Business Administration

Morgan State University
Baltimore, MD
05-2026

Skills

  • Strong customer service
  • Professionalism and ethics
  • Strong multitasking
  • Phone etiquette
  • Quick learner
  • Initiative-taking
  • Flexibility
  • Detail-oriented

Timeline

To-Go Specialist

Olive Garden - Darden Restaurants
11.2024 - Current

Guest Service Associate

European Wax Center
08.2024 - 01.2025

Wax Specialist

European Wax Center

Bachelor of Science - Business Administration

Morgan State University

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Madison Gibson