MADISON GLATT
MONROVIA,CA
Summary
Developed leadership and team management skills in fast-paced environment. Effective at coordinating tasks, resolving conflicts, and improving processes. Seeking to transition into new field, leveraging strong organizational and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Shift Leader/Manager
ColdStone Creamery
09.2022 - 12.2024
- Customer Service Excellence: Welcomed customers and provided a friendly atmosphere and positive vibe
- Accurately took customer orders, handled cash and credit transactions, and ensured correct billing using the POS system
- Built and decorated ice cream cakes along with making Cold Stone ice cream from scratch with an ice cream machine
- Ensured cleanliness and organization
- Worked effectively with team members in a fast-paced environment to have top tier customer service
- Trained and mentored new employees to maximize team performance.
Babysitting/Nanning
Erica Mcadams
01.2022 - 01.2024
- Provided attentive care for children ages 3-12, ensuring their safety and well-being
- Designed and implemented engaging activities
- Prepared nutritious meals and snacks
- Supported school-aged children with homework and tutoring in subjects such as math and reading
- Maintained open communication with parents through regular updates on children's activities, progress, and any concerns
- Ensured a safe environment by following safety protocols and managing potential hazards effectively
Youth Sport Coach
Kare Youth League
01.2019 - 01.2022
- Instructed children aged 5-12 in fundamental sport skills, emphasizing teamwork, sportsmanship, and personal development
- Designed and organized practices and made set schedules
- Supervised practices and contests, prioritizing safety for participants.
Education
Pasadena City College
Pasadena, CAHigh School Diploma -
Arcadia High School
Arcadia, CA06.2023
Skills
- Reliability
- Responsibility
- Problem-solving
- Communication
- Independent work
- Conflict resolution
- Teamwork
- Leadership
Timeline
Shift Leader/Manager
ColdStone Creamery
09.2022 - 12.2024
Babysitting/Nanning
Erica Mcadams
01.2022 - 01.2024
Youth Sport Coach
Kare Youth League
01.2019 - 01.2022
Pasadena City College
High School Diploma -
Arcadia High School
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