Madison Gouldthorpe
Summary
Veterinary professional focused on improving client care and fostering team collaboration. Skilled in managing high-pressure situations while delivering clear communication of treatment plans and cost estimates. Committed to professional growth in a dynamic environment that values continuous learning and outstanding service.
Overview
9
9
years of professional experience
Work History
Veterinary Receptionist
Redwood Veterinary Hospital
06.2025 - Current
- Communicated estimates and treatment plans to clients clearly, ensuring informed decision-making and client satisfaction
- Responded to client inquiries regarding animal care and routine procedures to enhance client understanding and pet well-being
- Scheduled appointments, screened emergencies, and prioritized cases to ensure timely veterinary care
- Admitting patients and handling medical records
- Processed payment transactions accurately at the point of sale.
- Assisted veterinarians in examinations and treatments for various animal species.
- Administered medications and vaccinations according to veterinary team instructions.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Dispensed medications orally or topically following veterinarian guidelines.
Veterinary Assistant/CSR
Solano-Napa Pet Emergency Clinic
Fairfield
04.2022 - Current
- Completed vital assessments on pets prior to veterinary examination.
- Assisted veterinarians during examinations and procedures.
- Prepared and maintained surgical instruments and equipment.
- Administered medications as directed by veterinary professionals.
- Conducted bloodwork and recorded results accurately.
- Assisted in radiograph procedures to support diagnostic efforts.
- Managed patient check-in and check-out processes efficiently.
- Explained medication regimens during patient discharge to ensure understanding.
- Maintained cleanliness of patient cages, exam rooms, treatment areas, and surgery room.
Aircraft Servicer
Empire Aircraft Services Inc
Travis AFB
08.2017 - Current
- Cleaned specified aircraft parts according to technical information manuals to uphold maintenance standards.
- Monitored stock levels and identified items requiring purchase to maintain inventory accuracy.
- Controlled hazardous cleaning products, followed appropriate HAZMAT procedures to ensure safe usage.
- Conducted inventory checks of company products to maintain accurate stock levels.
- Trained team members on techniques for adherence to company procedures.
- Trained new team members on company policies and procedures to ensure compliance and operational consistency.
- Experience in accommodating customers' needs whether on phone or in person.
- Stocking of products.
Shipping/Receiving/Inventory Clerk
Well Pet Memorial Park Inc.
11.2022 - 09.2023
- Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy
- Requisitioned and stored shipping materials and supplies, ensuring optimal inventory levels.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Keep detailed records using our cloud crematory software
- Provide clear communication on job statues and required updates to the record in the cloud crematory software
- Inspect jobs to verify they meet quality standards and were processed properly
- Identify issues and proactively communicate with Management
Receiving Associate
RH Outlet
10.2021 - 03.2022
- Ensure smooth transitions of product from delivery trucks to storage and sales floor
- Commit to quality by upholding stockroom organization standards
- Ensure all merchandise is properly tagged for inventory accuracy
- Prepare purchased product and assist customers with loading RH furniture and accessories into their vehicles
- Demonstrate exceptional organizational and time management skills.
Freight Team Associate
Home Depot
Vacaville
08.2020 - 01.2021
- Unloaded freight to carts/pallets
- Replenished stock throughout store.
- Assisted customers with questions and needs.
- Prepared pallets for shipment
- Confidently used construction tools for customer needs and demonstrations
- Provided efficient teamwork with coworkers throughout the store departments
Server
Wagamama
Bury St Edmunds
09.2019 - 06.2020
- Delivered fast service in a friendly manner
- Served food and drinks efficiently with team members
- Answered customer inquiries and provided tailored menu recommendations
- Recorded customers' orders
- Monitored customer experience to enhance satisfaction and address needs
- Communicated with chefs on customer allergies
- Processed cash and card transactions accurately and efficiently
- Prepared and packaged meals for customers to take away
Education
Diploma -
California Virtual Academies High School
CaliforniaSkills
- Client relations
- Appointment scheduling
- Client documentation
- Crisis management
- Policy adherence
- Software proficiency
- Time management
- Team collaboration
- Effective communication
- Interpersonal skills
Timeline
Veterinary Receptionist
Redwood Veterinary Hospital
06.2025 - Current
Shipping/Receiving/Inventory Clerk
Well Pet Memorial Park Inc.
11.2022 - 09.2023
Veterinary Assistant/CSR
Solano-Napa Pet Emergency Clinic
04.2022 - Current
Receiving Associate
RH Outlet
10.2021 - 03.2022
Freight Team Associate
Home Depot
08.2020 - 01.2021
Server
Wagamama
09.2019 - 06.2020
Aircraft Servicer
Empire Aircraft Services Inc
08.2017 - Current
Diploma -
California Virtual Academies High School