Madison Hettlinger
Anderson,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative
COMMUNITY NORTH HOSPITAL
06.2022 - Current
- Use EMR to manage patient records and files
- Collect balances from patients prior to appointment when appropriate
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Audit Team Coordinator
Dauby O'Connor & Zaleski
11.2022 - 01.2023
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
- Client engagement letter preparation.
- Representation letter preparation.
- Review reports from prior tax year, and edit as needed.
- Interim year-end tasks
New Patient Coordinator
Midwest Fertility Specialists
06.2020 - 04.2022
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide clinic with essential information to bill for services.
- Acted as main point of contact for patients, doctors, and clinic staff by scheduling new patient appointments, fertility checks, and semen analysis, and maintaining high levels of communication.
Service Analyst
Franciscan Health
01.2020 - 04.2022
- Maintain relationships with other internal departments as well as client base to improve business performance
- Maintain up-to-date knowledge on customer business areas.
- Assessed operational performance to identify areas for improvement.
- Supported supervisor and associated team members to maintain system functionality.
- Created custom reports and visualizations to support decision-making processes.
Patient Access Representative
Franciscan Health
07.2019 - 01.2020
- Use EMR to manage patient records and files.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collect balances from patients prior to appointment when appropriate.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Associate/Unit Secretary IU
Methodist, IU Methodist
03.2018 - 10.2019
- Orients patient to room and post procedures.
- Provide daily hygiene care and report abnormalities.
- Communicate with patient care team per shift regarding patient status.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality in line with HIPAA regulations.
Referral Coordinator
OurHealth
10.2018 - 07.2019
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Patient Care Coordinator/Technician
Parkview Hospital
04.2014 - 03.2018
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
Server
Pizza Hut
01.2009 - 05.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Business Management
Huntington University
Huntington, IN06.2016
High School Diploma -
New Haven High School
New Haven, IN06.2012
Skills
- Patient Health Information Access
- Referral Coordination
- Medical Services Administration
- Organization and Time Management
- Word Processing
- Patient Registration
- Forms and Spreadsheet Creation
- Accounts Payable and Accounts Receivable
- Spreadsheet Tracking
- EMR
- Punctual and Hardworking
Certification
CPR Certification
CNA
Additional Information
- Willing to relocate to:, New Haven, IN - Fort Wayne, IN - Noblesville, IN Authorized to work in the US for any employer
Timeline
Audit Team Coordinator
Dauby O'Connor & Zaleski
11.2022 - 01.2023
Patient Access Representative
COMMUNITY NORTH HOSPITAL
06.2022 - Current
New Patient Coordinator
Midwest Fertility Specialists
06.2020 - 04.2022
Service Analyst
Franciscan Health
01.2020 - 04.2022
Patient Access Representative
Franciscan Health
07.2019 - 01.2020
Referral Coordinator
OurHealth
10.2018 - 07.2019
Associate/Unit Secretary IU
Methodist, IU Methodist
03.2018 - 10.2019
Patient Care Coordinator/Technician
Parkview Hospital
04.2014 - 03.2018
Server
Pizza Hut
01.2009 - 05.2015
Bachelor of Science - Business Management
Huntington University
High School Diploma -
New Haven High School
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