Madison Hines
Palmyra
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Host/Cashier
Buffalo Wild Wings
07.2021 - Current
- Greeted and seated guests, ensuring a positive first impression.
- Managed waitlist effectively, optimizing table turnover and guest satisfaction.
- Coordinated with kitchen staff to relay customer requests and dietary restrictions.
- Trained new hosts on procedures, enhancing team efficiency and service quality.
- Trained new cashiers on register operations and company policies effectively.
Counter Cashier
Milanese Pizza
10.2019 - 10.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer operations, ensuring accuracy and accountability.
- Assisted in training new staff on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
Counter Server
Orange Blossom Cafe
11.2018 - 07.2019
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed cash register operations, processing transactions accurately and efficiently.
- Trained new staff on menu items and operational procedures to enhance team performance.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
Education
Bachelor of Arts - Economics
Rowan University
Glassboro, NJ12-2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host/Cashier
Buffalo Wild Wings
07.2021 - Current
Counter Cashier
Milanese Pizza
10.2019 - 10.2021
Counter Server
Orange Blossom Cafe
11.2018 - 07.2019
Bachelor of Arts - Economics
Rowan University