Madison Hite
AGUANGA,CA
Summary
Proactive and detail-oriented Pharmacy Technician and Front Desk Receptionist at Butterfield Animal Hospital, adept in medication dispensing and customer service. Enhanced pharmacy workflow and increased productivity through effective problem-solving and team collaboration. Excelled in creating a welcoming environment and efficiently managing client inquiries, showcasing strong oral communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Butterfield Animal Hospital
Temecula, CA
08.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
Front Desk Receptionist
Butterfield Animal Hospital
Temecula, CA
10.2020 - 08.2022
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Explained policies and procedures to visitors.
Education
Associate of Applied Science - Networking
Mt San Jacinto College
San Jacinto, CASkills
- Problem-solving skills
- Team collaboration
- Medication labels
- Workflow optimization
- Answering customer questions
- Customer service
- Telephone etiquette
- Scheduling appointments
- Oral and written communication
Timeline
Pharmacy Technician
Butterfield Animal Hospital
08.2022 - Current
Front Desk Receptionist
Butterfield Animal Hospital
10.2020 - 08.2022
Associate of Applied Science - Networking
Mt San Jacinto College
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