Madison Hoey
Liverpool ,NY
Summary
At Olive Garden Italian Restaurant, excelled in enhancing guest satisfaction by expertly managing reservations and seating, showcasing exceptional communication and multitasking abilities. Reduced wait times significantly, ensuring a warm and efficient dining experience. Skilled in both guest service and cleanliness maintenance, consistently met and exceeded customer expectations. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Activities
Volleyball
2021-2023
Liverpool High School
Onondaga Travel Team
Softball
2021-2024
Liverpool High School
Easton Elite Travel Team
Hazen Northern Stars Travel Team
Flag Football
2023-Present
Liverpool High School
Skills
Communication, Leadership, Patience, Punctuality, Responsibility, Teamwork.
Overview
1
1
year of professional experience
Work History
Hostess
Olive Garden Italian Restaurant
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
None - None
Liverpool High School
Liverpool06.2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Cleanliness Maintenance
- Complaint Handling
- Guest complaint resolution
- Table Bussing
- Special requests handling
- Seating arrangements
- Food safety understanding
- Guest Seating
- Table assignment
- Front-of-house display creation
- Warm and Friendly
- Guest Greeting and Seating
- Table preparation
- Wait List Management
Timeline
Hostess
Olive Garden Italian Restaurant
08.2023 - Current
None - None
Liverpool High School
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