Madison Hoff
Livonia
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at NOMI Lounge. Proven ability to enhance guest engagement and increase table turnover through effective multitasking and upselling techniques. Experienced in cash handling and POS operation, consistently delivering high-quality service in fast-paced environments.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
NOMI Lounge
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Receptionist
Marywood Nursing Care Center
12.2020 - 06.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Server
Longhorn Steakhouse
10.2020 - 09.2021
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Education
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MI04-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Beverage preparation
- Wine service
- Multitasking and organization
- Upselling techniques
- Liquor, wine, and food service
- POS operation
Certification
- TIPS Michigan On-Premise Alcohol Server Training - 4/30/25 - 4/29/28
Timeline
Server
NOMI Lounge
09.2024 - Current
Receptionist
Marywood Nursing Care Center
12.2020 - 06.2025
Server
Longhorn Steakhouse
10.2020 - 09.2021
Bachelor of Science - Psychology
Eastern Michigan University
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