Madison Hoffman
Davenport,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Sales Associate
Movado Company Store
Orlando, FL
08.2022 - Current
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Therapy Technician
Mid America Orthopedics
Palos Hills, IL
09.2021 - Current
- Assisted the facility with administrative tasks such as appointment scheduling, mailing correspondence, and answering phones
- Copied, logged, and scanned supporting documents before filing everything in the client's files.
Associate
Kohl's
Frankfort, IL
07.2021 - 09.2021
- Was able to provide services quickly and with a high level of accuracy
- Managed customer relations and customer service through daily communication and interaction
- Increased customer satisfaction significantly within department
- Worked varied hours, days, nights and weekends as business needs dictate.
Associate
Potbelly Sandwich Shop
New Lenox, IL
09.2018 - 07.2020
- Was able to provide services quickly and with a high level of accuracy
- Worked varied hours, days, nights and weekends as business needs dictate
- Managed customer relations and customer service through daily communication and interaction
- Increased customer satisfaction significantly within department.
Pizza Maker
Nancy's Pizza
New Lenox, IL
06.2018 - 08.2018
- Organized work areas to increase efficiency and set an example of excellent kitchen etiquette
- Monitored and maintained clean working areas and cooking surfaces
- Prepared raw materials for cooking by cutting vegetables and preparing dough
- Used bleach and clean cloths to clean the counters and food prep stations
- Operated the pizza oven and other kitchen equipment in a safe manner to protect all team members and equipment from harm.
Education
High School Diploma -
Valencia College
Orlando, FL06-2026
High School Diploma -
Lincoln Way West High-School
New Lenox, IL05-2021
Skills
- Sales Development
- Client Account Management
- Upselling
- Product Sales
- Reliable and punctual
- Sales Training
- Sales expertise
- Cash Handling Accuracy
- Written and oral communication skills
- Merchandising knowledge
- Money Handling
- Stocking and Receiving
- Conflict Resolution
- Time Management
- Customer Service
- Flexible Schedule
- Multi-tasking strength
- Outgoing Personality
- Positive and professional
- Teamwork and Collaboration
- Problem-Solving
Timeline
Sales Associate
Movado Company Store
08.2022 - Current
Therapy Technician
Mid America Orthopedics
09.2021 - Current
Associate
Kohl's
07.2021 - 09.2021
Associate
Potbelly Sandwich Shop
09.2018 - 07.2020
Pizza Maker
Nancy's Pizza
06.2018 - 08.2018
High School Diploma -
Valencia College
High School Diploma -
Lincoln Way West High-School