Madison Hotaling
North Tonawanda
Summary
Positive, detail-oriented employee with excellent reliability and work relationships. Great ability to multitask with 10 years of experience in various fast paced work environments. Strong initiative and willingness to learn or take on leadership roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
BNB Repairs
Williamsville, NY
11.2025 - Current
- Coordinated the dispatch of service requests to technicians, optimizing response times and customer satisfaction.
- Streamlined communication channels between teams to enhance workflow and minimize delays in service delivery.
- Monitored and managed real-time updates on job statuses, ensuring accurate information flow to clients.
Document Management Specialist
defi SOLUTIONS
Williamsville, NY
05.2021 - 10.2025
- Processing lienholder documents such as titles, lien releases, impound notices, and auction documents
- Notate and image correspondence to customer accounts
- Manage KPI data for daily tasks
- Input information for customer checks to be identified and added to associated accounts
- Provide support to various other tasks including processing and imaging return mail, postage stamping outgoing mail, quality checking other peer work, typing outgoing overnight packages, and monitoring OCR system for errors
Retail Sales Associate
Gap Inc.
Niagara Falls, NY
11.2019 - 04.2021
- Responsible for helping maintain stock on the sales floor
- Trained in POS system to fulfill customer transactions
- Fulfilled online orders
- Helped maintain accurate stock inventory
- Unloaded merchandise trucks
Crew Member/Cook
Burger King
North Tonawanda, NY
05.2015 - 11.2019
- Prepared food in accordance with company standards
- Operated a POS to take customer orders both in the drive thru and in the lobby
- Cleaning equipment and maintained Safety standards
- Prepared food for next shift in accordance with Burger King standards
Education
Massage Therapy
Niagara CCC
Sanborn, NYHigh School - undefined
North Tonawanda HS
North Tonawanda, NYSkills
- Retail Sales
- Cash Handling/Point of Sales Systems
- Microsoft Office
- Culinary
- Document Management
- Communication
- Leadership
- Customer service
- Medical terminology
- Administrative experience
- Service coordination
- Software familiarity
Certification
- CPR Certification, 2023-07-01, 2025-07-01, National CPR Foundation
- BLS Certification, 2023-07-01, 2025-07-01
Timeline
Dispatch Coordinator
BNB Repairs
11.2025 - Current
Document Management Specialist
defi SOLUTIONS
05.2021 - 10.2025
Retail Sales Associate
Gap Inc.
11.2019 - 04.2021
Crew Member/Cook
Burger King
05.2015 - 11.2019
High School - undefined
North Tonawanda HS
Massage Therapy
Niagara CCC